Privacy Policy | Donture Systems Ltd
Introduction
Welcome to Donture Systems Ltd’s Privacy Policy. At Donture Systems Ltd, we are committed to protecting the privacy and security of your personal information when you use our services, including CCTV surveillance systems in Kenya, GPS tracker installation, speed governor installation, electric fence installation, access control systems, and alarm installation. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the Data Protection Act, 2019 of Kenya and other applicable laws. By engaging with our services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and physical address when you request services like GPS tracker installation in Nairobi or alarm installation in Mombasa.
- Device and Usage Data: IP addresses, browser type, and interaction data when you use our website or mobile apps for real-time GPS tracking in Kenya or access control monitoring.
- CCTV Footage: Video and audio data from our installed CCTV surveillance systems in Kenya, collected with your consent where required.
- Vehicle Data: Location and operational data from GPS trackers and speed governors installed on your vehicles, used for fleet tracking solutions in Nakuru.
- Access Control Data: Biometric data (e.g., fingerprints) or keycard usage from our access control systems in Kisumu, collected for authorized entry purposes.
This information is collected directly from you, through our services, or automatically via our systems to provide and improve our offerings.
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To install and maintain security solutions like electric fence installation in Eldoret or intruder alarm systems in Nairobi.
- Communication: To send updates, invoices, or support related to your GPS tracker services in Mombasa or access control systems.
- Security and Monitoring: To analyze CCTV footage, track vehicle movements, or manage access logs to ensure the safety of your property.
- Improvement: To enhance our services, such as optimizing wireless alarm systems in Kenya or real-time access control solutions.
- Legal Compliance: To meet obligations under the Data Protection Act, 2019, and respond to lawful requests from authorities.
We do not sell your data to third parties but may share it with service providers (e.g., maintenance teams) or as required by law.
Data Security
We implement robust security measures to protect your information, including:
- Encryption of data transmitted from GPS trackers and access control systems.
- Secure storage of CCTV footage and biometric data collected during installations.
- Regular audits and updates to our systems to prevent unauthorized access.
Despite these measures, no system is completely immune to breaches, and we cannot guarantee absolute security.
Your Rights and Choices
Under the Data Protection Act, 2019, you have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you, such as vehicle tracking data from Nakuru or access logs.
- Correction: Update inaccurate or incomplete information, like your contact details for alarm installation services.
- Deletion: Request the deletion of your data, subject to legal retention requirements (e.g., CCTV footage).
- Objection: Object to the processing of your data for certain purposes, such as marketing, if applicable.
To exercise these rights, contact us at the details provided below. We may require verification of your identity before processing requests.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined, including:
- CCTV footage for up to 30 days unless required for investigations.
- Vehicle tracking data for fleet management purposes, typically 6 months.
- Contact details for customer support, until you request deletion or we cease providing services.
Data is securely deleted or anonymized once the retention period expires.
Cookies and Tracking Technologies
Our website may use cookies to enhance your experience, such as remembering your preferences when requesting GPS tracker installation in Kenya. You can manage cookie preferences through your browser settings, though disabling them may affect website functionality.
Third-Party Links and Services
Our services may link to third-party websites or involve third-party providers (e.g., for maintenance of access control systems in Kisumu). We are not responsible for their privacy practices, and we encourage you to review their policies.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date, and significant changes will be communicated via email or our website.
Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
- Email: privacy@donturesystems.co.ke
- Phone: +254 712 345 678
- Address: Donture Systems Ltd, [Your Business Address], Nairobi, Kenya
You can also lodge a complaint with the Office of the Data Protection Commissioner in Kenya if you believe your rights have been violated.
Last Updated
March 11, 2025