Effective Date: 12/07/2025
Review Cycle: Annual
Approved By: Operations Manager
1. Corporate Governance PolicyDonture Systems Ltd is committed to ethical leadership, accountability, and transparency. Our leadership team ensures:
- Compliance with all Kenyan laws and industry regulations.
- Ethical business conduct at all levels.
- Transparent reporting to stakeholders and regulatory bodies.
2. Quality Management Policy
To uphold our reputation in safety and surveillance:
- We maintain strict quality standards for all products and services.
- Continuous training is provided to our technicians and engineers.
- We regularly evaluate our systems for performance and client satisfaction.
3. Customer Service Policy
Customer satisfaction is a core pillar:
- We commit to timely responses and support for all client inquiries.
- Clients receive professional consultation before, during, and after installations.
- We log and resolve all customer complaints promptly using a structured escalation process.
4. Health, Safety & Environment (HSE) Policy
We prioritize the safety of our employees, clients, and the environment:
- All installation and maintenance teams follow safety protocols.
- Environmental impact is minimized by using sustainable technologies and practices.
- Safety drills and compliance audits are conducted regularly.
5. Data Privacy & Information Security Policy
As a security-focused company, data integrity is paramount:
- All client and company data is protected under Kenya’s Data Protection Act.
- Access to sensitive information is restricted and monitored.
- We deploy end-to-end encryption in all smart surveillance systems.
6. Human Resource & Equal Opportunity Policy
Our people are our strength:
- Equal opportunity in hiring, training, and promotions.
- Strict policies against discrimination and harassment.
- Regular training on security technologies and professional development.
7. Procurement & Vendor Management Policy
We ensure high-quality sourcing:
- Only certified and vetted vendors are approved for procurement.
- Preference is given to eco-friendly and technologically advanced products.
- Vendor performance is reviewed bi-annually.
8. Financial Management Policy
To ensure sustainable growth:
- Budgets are monitored and reviewed monthly by the finance team.
- Audits are conducted annually by an external auditor.
- All financial decisions align with strategic business objectives.
9. Risk Management Policy
We proactively identify and manage risks:
- Risks are categorized (operational, financial, reputational, etc.) and mitigated.
- Business continuity plans are in place, including data recovery and system backups.
- Regular internal assessments help adjust risk responses.
10. Innovation & Technology Policy
Innovation is at the core of our vision:
- Research and Development (R&D) is continuously encouraged.
- Piloting of new technologies is conducted before client deployment.
- Staff are trained to remain up-to-date with industry trends.
11. Client Confidentiality Policy
Trust is key in our industry:
- All client data, including surveillance footage, is strictly confidential.
- Employees sign NDAs before handling sensitive client projects.
- Breach of confidentiality results in immediate disciplinary action.
12. Compliance & Legal Policy
We adhere to all applicable laws:
- Licensing for security operations and surveillance is renewed annually.
- Compliance with ICT Authority, Communications Authority of Kenya, and NIS regulations.
- Internal legal audits ensure continued compliance.
13. Corporate Social Responsibility (CSR) Policy
We give back to the community:
- We support local security awareness campaigns.
- Employ and mentor youth in technical fields.
- Engage in charitable events promoting safety in Kenyan communities.
Policy Review and Updates
This policy document is reviewed annually or as needed based on changes in operations or external regulations. All updates will be communicated to relevant stakeholders.